Are you insured?
Yes, our company is fully insured .
How do I book a cleaning?
Simply contact us, approve the estimate, pay the 25% deposit, and schedule your cleaning date.
Do you offer free estimates?
Yes! We offer free estimates based on the size and condition of your home.
How is pricing determined?
Pricing is based on the size of your home (square footage), the type of cleaning service requested, and the overall condition of the property.
What cleaning services do you offer?
We offer deep cleaning, regular cleaning, move-in/move-out, and office cleaning.
How can I pay for my cleaning?
We accept debit/credit cards, cash, Zelle, Venmo, and PayPal.
What happens if I cancel?
Cancellations within 24 hours are subject to a $100 cancellation fee.
Do I need to prepare my home before the cleaning?
We recommend picking up personal items or clutter so our team can focus on deep cleaning your home.
Do you bring all the cleaning products and supplies?
Yes! We bring all professional cleaning products and supplies.
Do you use organic products?
No, we currently use professional cleaning products.
Do you clean inside appliances?
Yes. We offer additional services such as oven cleaning, refrigerator cleaning, interior cabinet cleaning, and window cleaning. These must be requested in advance and come with an additional fee.
How many cleaners will come?
Our team usually arrives with 2–3 professional cleaners.
Do I need to be home during the cleaning?
No, you don’t need to be home as long as we have access to the property.
What’s the difference between a deep cleaning and a regular cleaning?
A deep cleaning is a more detailed service and is typically recommended for your first appointment, especially if the home hasn’t been professionally cleaned recently. It allows us to tackle buildup and areas that may have been overlooked. Regular cleaning is designed to maintain the home once that initial level of cleanliness has been achieved.
How long does a cleaning take?
Most homes take 2–4 hours depending on the size and condition.
What services are not included?
We do not offer carpet shampooing, interior cleaning of washers, dryers, or dishwashers, wall cleaning, window track cleaning, dishwashing, or home organization. Our services are focused strictly on cleaning.
Do you clean in homes with pets?
Yes, we are a pet-friendly company. However, if your pet is anxious or may become aggressive, we recommend placing them in a separate area to ensure everyone’s safety.
Can I choose which areas are cleaned?
Of course. You can request specific areas to be cleaned or skipped. In some cases, we may ask for photos or videos to better customize the service and pricing.
Can I leave special instructions for the cleaning team?
Absolutely. We encourage you to share your preferences, and we can save them in your client profile so you don’t have to repeat them each time.
Will I be notified when the team is on the way?
Yes. On the day of your appointment, we can send you an estimated arrival time once the team is on the way, so you know when to expect us.
What if I’m not satisfied with the service?
Your satisfaction is important to us. If anything was missed, please contact us within 24 hours, and we’ll return to fix it at no extra cost.
What happens if a bathroom is in very poor condition?
We clean bathrooms under normal conditions. If there is heavy buildup, organic waste, or unsafe conditions, the service may need to be postponed until the issue is resolved.